FAQ / Contact Us

What if my product gets lost in the mail?

While we do take every precaution we can to ensure our customer receives the order safely. In some cases it is possible for the unexpected to happen. Your order is insured until signed for delivery, meaning you will be reimbursed if the item doesn’t arrive.

Is there in-store pickup for items purchased on https://pickleballandgifts.com/?

No. We are an online Pickleball and Gifts only.

Are there any items that can not be returned?

Engraved, personalized, name and initials, and clearance items are not returnable or exchangeable.

How do I change or cancel my order?

We do our best to ship all order as quickly as possible. While we cannot change or cancel the order once it has been shipped you are welcome to return the item to us using our Return Policy.

In your shipping confirmation email, you will receive a link to the tracking history. From there, you can monitor your package’s progress until it has been delivered to your door. Depending on the shipping method selected, you can visit USPS.com or FedEx.com to enter the tracking number emailed to you.

How long will it take to get my refund?

As soon as the product is received at Pickleball and Gifts and observed.

I'm having problems completing an order. What do I do?

Please call customer service center at 1(800) 399-9689 and we will be happy to assist you.

Will FedEx leave my package if nobody is there to sign?

Signature is required upon delivery of any package for your protection. FedEx will attempt to deliver 3 business days in a row before returning the package to Pickleball and Gifts.

What doesn't the warranty cover?

Warranty doesn’t cover lost, stolen, or any other damage besides the normal wear & tear.

What payment methods do you accept?

We accept Visa, MasterCard, Discover, and American Express cards.

What is the return policy at Pickleball and Gifts?

Returns and exchanges are permitted within 30 days from the purchase date for Pickleball and Gifts. Pickleball and Gifts offers only the highest quality Pickleball and Gifts. If you are not satisfied with your purchase, you can return your Pickleball and Gifts in its unused condition within 30 days for a full refund or exchange.

We look forward to connecting

We are thrilled to have you on our page! At Pickleball & Gifts Store, we are always eager to connect with our cherished customers. Whether you have a question, a suggestion, or just want to share your love for pickleball, we're here to listen.

Please fill out the contact form below to get in touch with our friendly customer service team. We'll get back to you via email as soon as possible, typically within 1-4 business days. Alternatively, feel free to email us directly at orders@pickleballandgifts.com.

Frequently Asked Questions

1. What is the processing time for orders?
Our processing time is typically 2-5 business days as all items are made to order through our reputable manufacturing partnerships.

2. Do you accept returns or replacements?
Since our products are made to order, we do not accept returns or replacements. However, if your item arrives damaged, we’re here to make it right, just let us know within 3 days.

3. What should I do if my order arrives damaged?
In the unlikely event that your order arrives damaged, please send a photo of the damaged item to pickleballandgifts@gmail.com within 3 days of receiving the product. We will gladly send a replacement at no cost to you.

4. How long does shipping take?
Shipping times may vary, but we work hard to get your order to you as quickly as possible. We will provide a tracking number once your order is shipped.

5. Can I customize my order?
We love making our products personal for you! Feel free to reach out to us to discuss custom order options.

6. How can I contact customer service?
You can reach our customer service team by filling out the contact form on this page or by emailing us directly at pickleballandgifts@gmail.com.

Our Policies

Return and Replacement Policy:
As all our items are made to order via our manufacturing partnerships, we do not accept returns or replacements. In the event that your item arrives damaged, please send a photo of the damaged goods to pickleballandgifts@gmail.com within 3 days of receiving the item. We'll gladly send a replacement at no cost to you.

Thank you for choosing Pickleball & Gifts Store. We value your business and look forward to serving you!

Contact our customer service team using the form below: